How to keep a customer happy in three easy steps:
1. Create a product so useful, so lovely, so absolutely fabulous that knitters all over will drool on their keyboards when browsing your website.
2. Offer a Mystery Box that promises at least $50 worth of merchandise for $19.99.
3. Send her a package that will wow her socks off.
della Q, I am yours forever!
Medium Knitters bag, Madeline